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When it comes to complaint facts, be sure to bear in mind the company's sizing and quantity of transactions, and understand that the character of issues and also a agency's responses to them in many cases are much more important than the volume of issues.

I simply cannot praise them more than enough. Any time l experienced thoughts, their customer service was generally prompt and helpful. They are really even assisting me in correcting my slip-up with my 3rd fixture, which l am eager to install.

At SOFARY, they make sure you spend a good rate for a higher-quality products. Sofary began with an easy conviction: lovely present day lighting shouldn’t be so pricey. They established their mission to convey lovely lighting to each residence by fair pricing and dedication to our shoppers.

Sofari has the most beneficial sophisticated chandeliers on an extremely reasonable price. they've got an incredibly responsive customer service Once i had to alter one of several things so I will get faster shipping time.

certainly it wasnt the exact same as it was unwrapped when it was opened. However, the chandelier was the exact same and it was new/unused. The fact that the wrapping was not similar is The main reason I have now gained a refund.This can be the worst knowledge I have at any time had with any corporation. This enterprise will not honor their warranty of if unhappy Along with the solution The brand new/unused products may be returned to get a refund .As of 26Sep23, I have not been given a refund. Their customer support now ignores my inquiries. They promised a reaction but haven't furnished 1.So I'm out The cash I used to the chandelier, the price for a professional electrician plus the ~$forty I compensated to mail it the chandelier back.This firm is really the worst!Beware! you are going to lose your cash Should the products comes damaged or you are not satisfied with it in almost any way!you will discover much better made lighting with far more respected companies that actually honor their guarantees.-Disappointed and broke

Their purpose is to assist Make certain that you are obtaining a chandelier that is crafted to the best standard – all without losing good quality even though maintaining payment good so you don’t have to spend a Unnecessary excessive on your lighting.

There could be confusion about the assure of your shipping and delivery day for quick shipping vs non-quick supply products. (To be specific, it's the approximated time of arrival instead of a promise.)For the decision and no remedy, we apologize for the missed simply call as we've been presently suffering from a significant quantity of phone calls and therefore are not able to reply just about every buyer's get in touch with promptly. We did give the customer a contact back on 03/03 and discussed the situation.

Sofary lights are soo awesome plus the staff is so kind to The shoppers..they go that more mile to help you their buyers even once the item shipping and delivery. Im happy I chose them.thank you Sofary

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